Subscription FAQ's

Key Subscription facts:

• Subscriptions customers are not eligible the 30-day money back guarantee. This is due to subscriptions gaining access to the first tub free offer and also being completely self-managed.
• IV Nutrition is not responsible for managing, cancelling, pausing or rescheduling your subscription. This is due to privacy reasons.
• Your subscription can be fully managed via our online portal by clicking the 'account' button on our website and logging in. If you have never logged in before, simply use the email you placed your order with, and you will be sent an access code to login. 

1. How to login to my subscription account?

1. In the top right of our website banner there is an 'account' button. Click this button.

2. Once on the login page, you can use the email you initially signed up or ordered with to login.

3. The system will generate you a one-time access code to login your account

4. Once logged in, you will be able to see and manage all of your previous orders and subscription details. If you signed up under the first tub free offer, you will be able to fully self-manage your subscription after the first 30 days.

4. What is the minimum term for subscriptions?

The minimum term for subscriptions who are taking advantage of our 'First tub free' offer is 30 days. Once the trail period has passed you will be able to fully manage your own subscription before the next recharge inside the platform mentioned above.

This means you can skip, extend, cancel, pause or increase the subscription at any time you wish after the trial period. 

5. Do subscriptions auto recharge?

Yes, our subscriptions auto recharge.  

6. Do you accept cancellations?

Yes, if you wish to cancel your subscription, you can do so by logging into the subscription portal as described in Question 1 of this FAQ. 

7. Do you accept returns?

We have a separate refunds policy which is the parent policy for handling refunds, however the short version is:

For Food & Supplement Products: No

For anything else: Yes

We adhere to strict FSANZ food safety standards, hence for any food product that has left our facility, we cannot accept a return as we cannot guarantee non-contamination.

Don't Miss Our First Tub Free offer!

For a limited time, IV Nutrition is offering a special promotion – get your first tub of our Sugarcane Fiber Supplement for FREE!

Take the first step towards a healthier gut by trying our premium prebiotic fiber. Visit our products section to claim the offer and experience the benefits of improved gut health.